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PIABELLA EVENTS
 
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QUESTIONNAIRE

Thank you for your time in completing this questionnaire.
Please tick the appropriate box. Should you have an immediate comment or problem please do not hesitate to contact the manager on duty.

Reservation
How did you know about the hotel?
  yes no
Directly to the hotel?
By a Travel Agent?
 
     
  yes no

Was your reservation handled
courteously and quickly?
     
For clients staying on business, was your reservation made:
  yes no
By your own office?
By your company's local office?
Reception
  yes no
Was your reservation in order on arrival?
If not, was the problem handled to your satisfaction?
How did you rate the... Excellent Very Good Good Average Poor
Courtesy on arrival?
Efficiency of check-in?
Handling of check-out?
Guest Relations
How did you rate the... Excellent Very Good Good Average Poor
Customer Care?
Handling of problems?
Would you like to make any additional comment which could help us to improve our service on this area?
Your room
How do you rate the quality of service in these areas?
  Excellent Very Good Good Average Poor
Cleanliness
Comfort
Décor
Supplies "towels, soap, etc."
Facilities
         
    yes no  
Was everything in your room working in order?    
If not, please state what item and whether the problem was corrected proptly?
Restaurant
How did you rate the...
 
Service and Efficiency Excellent Very Good Good Average Poor
Breakfast - restaurant
- room service
Lunch - restaurant
- room service
- bars
Dinner - restaurant
- room service
- bars
 
Quality of food & drink Excellent Very Good Good Average Poor
Breakfast - restaurant
- room service
Lunch - restaurant
- room service
- bars
Dinner - restaurant
- room service
- bars
 
Value for price paid? Excellent Very Good Good Average Poor
Breakfast - restaurant
- room service
Lunch - restaurant
- room service
- bars
Dinner - restaurant
- room service
- bars

 

Pia Bella Rent-a-Car Service
How do you rate the quality of service in these areas?
  Excellent Very Good Good Average Poor
Cleanliness
Safety
value for price paid
Which car did you rent?
 
  yes no  
Was everything in your car working in order?
If not, please state what item and whether the problem was corrected promptly?

 

Laundry
How do you rate the quality of service in these areas?
  Excellent Very Good Good Average Poor
Cleanliness
Ironing
Value for price paid

 

Quality of Service in General
How did you rate the quality of service in these areas?
  Excellent Very Good Good Average Poor
Reception
Housekeeping
Laundry
Room Service
Restaurants
Bars
Lounge
Leisure Facilities
Rent a Car

 

Any Comments
Would you like to make any additional comments which could help us to make your next stay more enjoyable?

 

General Comments
  Yes No  
Was this your first visit?  
Would you like to stay again?  

 

Personal Details
Name
Job Time
Arrival Date
Departure Date
Room No.
Home Address
Post Code
Telephone
Facsimile
Email

 

   
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